Privacy Policy: Your Data, Your Rights!
We are committed to protecting your privacy and handling your data with transparency and care.
Welcome to Zexxa Innovations
At Zexxa Innovations, your privacy is one of our highest priorities. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how you can control it. By using our services, you agree to the collection and use of information in accordance with this policy.
We encourage you to read this policy carefully. If you have any questions about our privacy practices, please contact us — our team is always ready to help you understand how we handle your data.
Effective Date
This Privacy Policy is effective as of August 26, 2026 and applies to all applications, websites, and services offered by Zexxa Innovations. We may update this policy from time to time, and we will notify you of any significant changes by posting the updated policy on this page with a revised effective date.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the new terms. We recommend reviewing this page periodically to stay informed about how we protect your information.
Information You Provide to Us
When you register for an account, contact our support team, or interact with any of our services, you may provide us with personal information such as your name, email address, and other details necessary to fulfil your request. We only collect information that you voluntarily provide to us.
If you choose to connect your account to a third-party service (such as Google or Apple), we may receive limited information from that service, such as your name and email address, as permitted by your privacy settings on those platforms.
Information We Collect Automatically
When you use our applications, we may automatically collect certain usage and device information. This includes details such as your device type, operating system version, app version, unique device identifiers, IP address, crash reports, performance data, and general usage statistics. This data helps us diagnose issues and improve our applications.
We may use analytics tools (such as Firebase Analytics or similar services) to collect aggregated, anonymised data about how users interact with our apps. This information does not personally identify you and is used solely to enhance the user experience.
Health & Sensitive Data
Some of our applications, such as myUtera, may collect sensitive health-related information that you voluntarily enter, such as menstrual cycle data, health symptoms, or personal health notes. This data is stored securely and is used exclusively within the app to provide you with personalised insights and features. We do not sell, share, or use this data for advertising purposes.
Health data stored by our apps may be encrypted on your device and in the cloud. You can delete your health data at any time from within the application settings. We treat health and sensitive data with the highest level of care and confidentiality.
To Provide and Improve Our Services
The primary reason we collect information is to operate, maintain, and improve our applications and services. This includes personalising your experience, processing in-app purchases, providing customer support, sending important service-related communications, and fixing bugs or issues reported by users.
We may also use aggregated data to understand usage trends, identify areas for improvement, and develop new features that better serve our users. This analysis is performed on anonymised datasets and does not involve identifying individual users.
To Communicate With You
With your consent, we may send you newsletters, promotional content, product updates, or information about new apps and features. You may opt out of marketing communications at any time by following the unsubscribe link in any email we send or by adjusting your notification settings within our apps.
We will always send you essential service-related notifications, such as policy updates, security alerts, or account-related communications, regardless of your marketing preferences. These communications are necessary to keep you informed and maintain the security of your account.
Legal Compliance & Safety
We may use or disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with our services, or protect the personal safety of users or the public.
Third-Party Service Providers
We may engage trusted third-party companies and individuals to facilitate our services, such as cloud hosting providers, analytics services, crash reporting tools, and payment processors. These parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
All third-party service providers we work with are carefully vetted and are required to adhere to strict data protection standards. We ensure that appropriate data processing agreements are in place where required by applicable law.
App Store Platforms
Our applications are distributed through third-party app stores including the Apple App Store and Google Play Store. These platforms may independently collect information about you when you download, purchase, or interact with our apps. Their collection and use of your data is governed by their own privacy policies, which we encourage you to review.
We do not control the data practices of these platforms and are not responsible for their handling of your personal information. Transactions processed through these platforms are subject to the platform's own terms and privacy practices.
Business Transfers
In the event that Zexxa Innovations is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. You will have the opportunity to opt out or request deletion of your data in such circumstances.
Access, Correction & Deletion
You have the right to access the personal information we hold about you, request corrections to any inaccurate data, and request the deletion of your personal information. To exercise these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days.
Please note that some information may need to be retained for legal, security, or legitimate business purposes even after a deletion request. In such cases, we will inform you of the reason and the duration for which the data must be retained.
Data Portability
Where technically feasible and required by applicable law, you may request a copy of your personal data in a structured, machine-readable format. This allows you to transfer your data to another service if you choose to do so. Please contact our support team to initiate a data portability request.
Opt-Out of Analytics & Tracking
You may opt out of analytics data collection through your device settings or within the privacy or settings section of our individual applications. You may also use your device's "Limit Ad Tracking" or "Opt out of Ads Personalisation" settings to control how your device identifier is used for advertising purposes.
Please note that opting out of certain analytics may limit our ability to diagnose issues and improve the performance of our applications, but will not affect your core ability to use the app's features.
Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes the use of encryption, secure server infrastructure, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting our support team.
Children's Privacy
Our services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We are committed to cooperating with parents and guardians to ensure children's privacy is protected.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. You can contact our team through the Support page on our website. We are committed to resolving any privacy-related concerns promptly and transparently.
Zexxa Innovations
Privacy inquiries can be directed via our contact form. We aim to respond to all privacy-related queries within 5 business days.